• Delivery Area: All items on this website are available for delivery within Vietnam only.
• Modifications: We reserve the right to modify these terms at any time without prior notice. Continued use of the website signifies your acceptance of any updated terms.
• User Conduct: By using this service, you agree not to undermine the integrity of the website or use it for any illegal activities.

• All prices are displayed in US Dollars (USD) by default.
• Customers may switch to Vietnam Dong (VND) using the currency selector (top right corner).
• Important: If your card is in another currency, the exchange rate is determined automatically by the payment gateway at the time of the transaction.

Single Destination: Each order applies to one delivery address only. If you wish to send flowers to multiple locations, please place separate orders.

Right to Refuse: Because of security reason of online payment, Ciaoflora reserves the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.

• Free Shipping: Applied to central districts of most major cities in Vietnam.
• Surcharges: Deliveries to rural or remote areas may incur extra charges (Automaticially added when input the address). We will notify you via email if this applies.

• Seasonal Disclaimer: Flowers, gourmet foods, and accessories are seasonal products. The images on our website serve as a guide to the style and color theme.
• Substitution Rights: Due to regional availability, our florists reserve the right to substitute flowers, vases, or wrapping materials with items of similar style and equivalent (or greater) value.
• Notification: We strive to contact you regarding significant substitutions. However, if we cannot reach you before the dispatch deadline, we will proceed with the substitution to ensure timely delivery. By placing an order, you accept this policy.

• Freshness: Ciaoflora guarantees the freshness and quality of every arrangement.
• Delivery Time: We make every effort to meet preferred delivery times. However, specific timed deliveries are generally only guaranteed for funerals.
• Special Locations: Deliveries to hospitals, hotels, airports, funeral parlors, and secure facilities are subject to the establishment’s receiving procedures. We are not responsible for failed deliveries if the recipient is discharged or unavailable due to these procedures.

• Timeframe: Complaints must be logged within 24 hours of delivery.
• Evidence: You must provide photos of the unsatisfactory product to strictly qualify for a resolution.
• Resolution: Valid complaints will be resolved via a replacement order (next available date) or a full refund.
• Discretion: Ciaoflora reserves the right to withdraw/retrieve the unsatisfactory items for review before issuing a refund. Complaints deemed unreasonable or lacking evidence may be rejected.

• Within 10km: Notify 06 hours in advance (Free).
• 10km/Different Province: Notify 48 hours in advance ($9.90 fee).
• Imported/High-Value Flowers: strictly NON-REFUNDABLE once procured/reserved.