Customer Service Hub

Welcome to Ciaoflora Customer Service Center. Find everything you need to help make your experience with us the best it possibly can be. From frequently asked questions to delivery information, we’re happy to help! 

Recent FAQs: 

Q. Can you deliver flowers to Vietnam during Covid-19 pandemic?
A. The current situation Vietnam still good. We can deliver approx. to 80% of our cities and will do our best to fill the orders. We will inform on each order if there will be any problems. Please also note that due to the restrictions from Covid-19 crisis, the bouquet may differ from the once chosen, since the availability will be difficult. This will be done without previous query message. 

Q. How can I order flowers?
A. Take it easy. Firstly, choose the best one you like then add this item to cart. After that you can check out in just 3 steps.
Don't forget click confirm order at final step and check your email for Order Confirmation.

Q. How can the message send to recipient?
A. The message will be wrote/printed in a stylish greeting cards and presented with your gift. We will choose the best one based on the occasion (love, new born, birthday...). Greeting Cards are free for all orders. In case of Grand Opening/Funeral, the message may be printed on a big banner then hang on the basket/flower stand. It's free too!

Q. I cannot change the shipping address on Paypal account? How can I do?
A. Don't worry! Just remember input the right shipping address when check out at our website (not Paypal checkout page). We can base on this shipping address, not address in Paypal default pages. If you think you noted the wrong address, you can send the correct address to email to cross-check.

Q. How can Iknow if my order had been delivered?
A. Yes, we will send a notify email/SMS to you. In peak time (ie. Valentine/Women's Day/Christmas/Mother's Day...) the order status might be delayed when updating.

For more FAQs, please click here


Greetings from Ciaoflora - The Vietnam's biggest flora network.

If you're florists, and you have flower orders to Vietnam, you can trust in us. When you send flowers to Vietnam via Ciaoflora, you can be confident that you’re sending the best. All of our floral arrangements are professionally arranged by experienced  designers, delivered by friendly staffs, using only the freshest and premium flowers.
 We can process all flower orders to most of distance addresses with the best price, best care.

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