Welcome to Ciaoflora Customer Service Center. Find everything you need to help make your experience with us the best it possibly can be. From frequently asked questions to delivery information, we’re happy to help! 

Recent FAQs: 

Q. Can you deliver flowers in the same-day?
A. Yes we can deliver within 3-4 hours in HCMC and same-day for most of cities in Vietnam. But please order before 16:00 for HCMC and 14:00 for orders to other provinces (GMT+7 - Hanoi time) 

Q. How can I order flowers?
A. Take it easy. Firstly, choose the best one you like then add this item to cart. After that you can check out in just 3 steps.
Don't forget click confirm order at final step and check your email for Order Confirmation.

Q. How can the message send to recipient?
A. The message will be wrote/printed in a stylish greeting cards and presented with your gift. We will choose the best one based on the occasion (love, new born, birthday...). Greeting Cards are free for all orders. In case of Grand Opening/Funeral, the message may be printed on a big banner then hang on the basket/flower stand. It's free too!

Q. I cannot change the shipping address on Paypal account? How can I do?
A. Don't worry! Just remember input the right shipping address when check out at our website (not Paypal checkout page). We can base on this shipping address, not address in Paypal default pages. If you think you noted the wrong address, you can send the correct address to email order@ciaoflora.vn to cross-check.

Q. How can Iknow if my order had been delivered?
A. Yes, we will send a notify email/SMS to you. In peak time (ie. Valentine/Women's Day/Christmas/Mother's Day...) the order status might be delayed when updating.

•   How to order?
•   How to pay?
•   Service Coverage
•   Add-on Services & Gifts
•   Frequently Asked Questions
•   Flower Meaning
•   Why Ciaoflora?
•   Contact Us
•  
•   Message Templates
•   Quality Commitment
•  

FLORIST ZONE

Greetings from Ciaoflora - The Vietnam's biggest flora network.